Information for all your questions about products or orders can be found here!

ORDERS

How do I return an item / my order?

If you would like to return an item, please visit our Returns page and follow the instructions provided. You will need your order number and email address to begin the return process. Once the return is approved, you will receive a returns label or QR code to send the item back. Please ensure the product is unused and in its original packaging.

I have received an incorrect item / order what do I do?

If you have received the wrong item, please contact our support team as soon as possible. Provide your order number and a photo of the item you received. Once verified, we will arrange a replacement or refund and guide you through the return process.

I have received a faulty item what do I do?

Please contact our customer support team on Instagram with your order number and a photo showing the issue. After review, we will offer a replacement, exchange, or refund depending on the situation.

I need help with bra sizing and fit

If you need help choosing the correct size, please refer to our sizing guide available on the product pages. If you are still unsure, our support team will be happy to help you choose the best size and fit based on your measurements.

Why is the pattern on my product different from what is advertised online?

Some products use patterned fabrics that are cut from larger materials. Because of this, the pattern placement may vary slightly from the images shown online. This makes each item unique but does not affect the quality or design.

What happens if part of my order is out of stock?

If an item in your order becomes unavailable after purchase, we will notify you by email. You may choose to receive a refund for that item or wait for the item to be restocked if available.

I've not received my confirmation email

Confirmation emails are sent immediately after your order is placed. If you have not received one, please check your spam or junk folder. If you still cannot find it, contact our support team and we will resend your confirmation.

My parcel is showing as delivered but I haven't received it

Sometimes parcels may be marked as delivered before they are physically handed to you. Please check with neighbours, building reception, or your local delivery office. If you still cannot locate your parcel after 24 hours, contact our support team so we can assist you.

Can I cancel, amend or add products to my order?

Orders are processed quickly, so changes may not always be possible. If you need to cancel or amend an order, please contact us immediately after placing it. If the order has already been dispatched, you may return the item after delivery.

I added the wrong delivery address

If you entered the wrong delivery address, please contact us immediately with your order number and the correct address. We will try to update the order before it is dispatched. Once the order has been shipped, changes may not be possible.

Payment

What payment methods do you accept?

We accept major credit and debit cards as well as popular digital payment methods such as Apple Pay and Google Pay. Available payment options may vary depending on your location.

When will my card be charged for my order?

Your payment will be charged immediately once your order has been successfully placed and confirmed.

How do I use discount / gift cards on the website?

You can enter your discount code or gift card code at checkout. There will be a field labelled “Discount Code” or “Gift Card”. Enter the code and click apply before completing your payment.

 

Delivery & Returns

What postage options do you offer?

We offer standard and express delivery options depending on your location. Shipping times and prices will be displayed at checkout before you complete your purchase.

I have lost my returns label / QR code

If you have misplaced your return label or QR code, please contact our support team with your order number and we will resend it to you.

How long do refunds take?

Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

What happens to my refund of my card is no longer in use?

If your card has expired or is no longer active, the refund will usually still be processed to the same account linked to that card. If this is not possible, our support team will contact you to arrange an alternative refund method.