Privacy policy
Erblis Privacy Policy
Welcome to Erblis!
Your privacy and trust are paramount to us. This Privacy Policy outlines how Erblis.com (referred to as “the Site” or “we”) manages, uses, and protects your Personal Information when you visit or make a purchase from the Site.
Have Questions or Concerns?
Should you have any inquiries or need further clarification about our privacy practices, or if you wish to file a complaint, please feel free to reach out to us at info@erblis.com or via mail at:
Belgravia, SW1X 9EU.
How We Collect and Use Your Information
Device Information:
Purpose: To ensure the Site functions correctly for you and to optimize our Site through analytics.
Collection Method: Automatically collected via cookies, log files, web beacons, tags, or pixels.
Information Collected: Browser version, IP address, time zone, cookie details, site interaction.
Disclosure: Shared with our processor Shopify and other necessary vendors.
Order Information:
Purpose: To fulfil orders, process payments, arrange shipping, provide customer service, and offer relevant products or services.
Collection Method: Directly from you.
Information Collected: Name, billing and shipping address, payment details, email, phone number.
Disclosure: Shared with Shopify and other relevant vendors for order processing.
Customer Support Information:
- Purpose: To offer you efficient customer support.
- Collection Method: Directly from you.
- Information Collected: As required for support (may include contact details, order information).
- Disclosure: Shared with customer support vendors as necessary.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Your Information
We share your Personal Information with service providers to help us offer our services and fulfill our contracts with you. For example, we use Shopify to power our online store. More about how Shopify uses your Personal Information can be found [here](https://www.shopify.com/legal/privacy).
Behavioural Advertising
We use your Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. For example:
- Google Analytics: Understands customer usage of the Site. Opt-out [here](https://tools.google.com/dlpage/gaoptout).
- [Other Marketing Apps]: Shares information about your Site usage and purchases with our advertising partners.
Opt-out of targeted advertising via:
- [FACEBOOK](https://www.facebook.com/settings/?tab=ads)
- [GOOGLE](https://www.google.com/settings/ads/anonymous)
- [BING](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
- Digital Advertising Alliance’s portal: [https://optout.aboutads.info/](https://optout.aboutads.info/).
Using Your Personal Information
We use your Personal Information to provide our services, including offering products, processing payments, shipping orders, and updating you on new products, services, and offers.
Your Rights
- GDPR (European Economic Area Residents): Access, port, correct, update, or erase your Personal Information. Contact us for these requests. Your Personal Information is initially processed in Ireland and then transferred outside Europe, including to Canada and the United States.
- CCPA (California Residents): Access, port, correct, update, or erase your Personal Information. Authorized agents can submit requests on your behalf.
Cookies
We use various cookies to enhance your browsing experience. You can manage cookies through your browser settings. More details on our cookie usage can be found [here](https://www.shopify.com/legal/cookies).
Do Not Track
We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Complaints
For complaints, please contact us via the methods listed above. If unsatisfied with our response, you may lodge a complaint with the relevant data protection authority.
Last Updated
February 5th, 2024